Latest News from Tamar House
February 2020

Abbeyfield Tamar House achieves 'Abbeyfield Quality Standard' Award.

The Abbeyfield Quality Standard (AQS) is the latest internal mark of quality which all services within the Abbeyfield Family are expected to achieve. It builds on the previous quality marks (Core Standard and Gold Star).

There are six sections our services are measured on:
1. The home
2. Staff
3. Residents
4. Volunteers
5. Marketing
6. Leadership & Governance.

To obtain the AQS, each service is required to complete a self-assessment against the required outcomes within each section, and to provide evidence to demonstrate how they meet these outcomes.
The requirements cover minimum regulatory standards as well as good practice and the key elements regarded as central to being part of the Abbeyfield movement.
A quality assessor then verifies the self-assessment and supporting evidence, normally by undertaking an assessment visit, before making a recommendation to the Moderation Panel, chaired by the Head of Quality.
A service will be approved for AQS certification once all outcomes have been met.

Abbeyfield Tamar House are proud to announce that they have just achieved this prestigious award and were presented with it on Thursday February 27th by Paul Boult (Membership Consultant West of the Abbeyfield Society.

Why the AQS is so important.
- Protects the older people whom we serve.
- Demonstrates continuous improvement.
- Ensures consistency across services within the Abbeyfield Family.
- Shows alignment to Abbeyfield’s ethos, mission and values.
- Supports compliance with regulations and good practice.
- Serves as a useful and timely review of services
- Encourages recognition of high quality services
- Enables sharing of good practice and expertise.

Paul Boult (Membership Consultant -West, of The Abbeyfield Society) presenting Trevor Addis (Trustee Tamar House) with the certificate. 

Francesca Fletcher (Registered Manager) at Tamar House having just received the certificate from Trevor Addis.

Francesca Fletcher (Registered Manager) proudly holding the certificate with Tracey Bryan (Business Manager).

February 2020

Abbeyfield Tamar House achieves Food Hygiene Rating of 5.

We are delighted to have been awarded the maximum score for our food hygiene standards here at Tamar House. We are proud to share the below report as this is testament to our commitment to provide the highest possible standards for our residents.

Plymouth care homes, nurseries and hospitals have been inspected for their cleanliness in relation to food hygiene and safety. There are six ratings ranging from zero - which means urgent improvements are required - to five, which is the best possible rating achievable.

The ratings are handed out by the Food Standards Agency after an inspection is carried out locally by the City Council and covers a range of food hygiene measures. Each establishment is checked in three categories including hygienic food handling, cleanliness and condition of facilities and building and management of food safety.

The inspection was carried out on the 12th December 2019.

Hygienic Food Handling. Good.
Area inspected by food safety officer:
Hygienic handling of food including preparation, cooking, re-heating, cooling and storage.

Cleanliness and condition of facilities and building.   Very Good
Area inspected by food safety officer:
Cleanliness and condition of facilities and building (including having appropriate layout, ventilation, hand washing facilities and pest control) to enable good food hygiene.

Management of food safety.       Very good
System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future.
January 2020

Our special afternoon for our volunteer's lunch.

Here at Abbeyfield Tamar House we have celebrated a wonderful day giving thanks to the volunteers that join us at Tamar House, we could not do what we do without them. Some of the residents read poems and we presented them with flowers and a "Thank You" cake made by our Head Chef Chris.

Volunteers are so important to us and their contribution is indeed invaluable. It is great that people are prepared to give up their time without any financial recompense - just to help others. It is this that makes these people ‘special people’.

Recognising their efforts and desire to help others in this way demonstrates that we are appreciative of all that they do.

A BIG thank you to everyone of them!!!
January 2020

Exciting New Link with St. Matthews Church of England School


At Tamar House residential home in Plymouth, it is paramount that we have good community links and ensure that we are working with schools and nurseries to support intergeneration. We have linked in with St Matthews Church of England school so that we continue to build a connection once a fortnight. We take it in turns for the children to come to Tamar House, or for us to go to the school to take part in their lessons and free play.

The residents at Tamar House were extremely pleased to meet the children in their school and spent the morning playing and learning with the children. The preschool children are aged between 3-4 years old, so therefore it is important for them to have these connections with all ages so they develop important life lessons.

One resident said ‘I feel like they give me life, they are so beautifully bright and I cannot wait for the next visit’

Smiles all round when the children from

St. Matthew's come to visit.

Residents and children enjoying

the activities

Tamar House residents can't wait for

the next visit!

December 2019

Link with Hartbeeps and NCT is Featured in the Local Newspaper

December 2019

An Unexpected Christmas Visitor!!


One of the many benefits of Tamar House is our fantastic location. Not only are we conveniently located just off the A386 at Derriford Roundabout, but our lovely property also backs on to the fields and woodland of the Bircham Valley Nature Reserve.

This lovely location provides an endless supply of wildlife which many of our residents thoroughly enjoy watching. And, with Christmas just around the corner, our residents were delighted to spot an amazing stag in the garden this week. He is a frequent visitor and always puts on a show for anyone who is watching!
December 2019

Tamar House Thrilled to Announce Link with the NCT and Hartbeeps


We are very pleased at Abbeyfield Tamar House that we have had a fantastic opportunity to link in with the NCT and Hartbeeps so that they are able to run a Mother and Baby session at Abbeyfield Tamar House.

We ran our first hour long session on Monday 2nd December and we had a fantastic time exploring ‘The ice and cold conditions that the penguins live in’ Everyone from all ages had a wonderful time, with lots of singing, using props and interacting.

This group is very important to bridge the gap between inter generation and to reduce the risk of loneliness within care setting and for those living within the community. It also offers the opportunity to make new friendships and share a wealth of advice between the different generations.

We wanted to ensure that the group has a friendly, warm environment that they can host their sessions and also so that the residents can join in and meet the babies and their mums.

It was by far one of the most heart-warming experiences I have witnessed and we are very thrilled that everyone has agreed to attend the group on a monthly basis.

Residents and Staff were delighted to welcome the Mother and Baby group to Tamar House

The babies brought smiles to the faces of so many residents (and staff!)

The visit was an immediate hit with the residents who are now looking forward to the next one!

November 2019

New Events at Tamar House


Tamar House prides itself on the activities, entertainment and events it puts on in order to provide its residents with a varied and engaging social calendar. As we head towards the darker evenings the team at Tamar House have announced a couple of events to which all are welcome, details of which can be found below...
September 2019

A Visit from the Dentist(s)...


'Peninsula Dental School of Plymouth visited Tamar House on Wednesday 4th September. They were offering our residents free dentures …. can you believe it in todays day and age … FREE dentures!

We are working alongside the Peninsula Dental School, helping their last year students before they go into full time employment. They also provided us with up to date knowledge around oral health and how we can help encourage our residents to manage their oral health.

All the residents and staff took part and it was a very interesting and informative afternoon.

Lyn and Paula with the free gifts from the Peninsular Dental School

August 2019

Tamar House Annual Summer Fete...


The Tamar House annual summer fete is one of the most looked forward to events of the year in our residents diaries. This year was no different and saw residents, staff and families all join in the summer time fun. Below is a small selection of pictures depicting some of the fun that was had....
July 2019

Cupcakes Raise Money for a Great Cause...


Tamar House prides itself on the ongoing activities programme it offers to residents. Included in the programme from time to time are fund raising events and activities which always go down really well with the residents. July was no exception and saw residents plan and organise a "Cupcake Day" to help raise funds and awareness of the Alzheimer's Society. All in all the Tamar House family raised over £130 for this very important charity and had a very enjoyable day in doing so!
Tamar House residents had a great day raising money
with cupcakes!!
June 2019

A kind and generous donation from Plymouth Garden Centre...


Tamar House prides itself on the ongoing activities programme it offers to residents. Included in the programme from time to time are fund raising events and activities which always go down really well with the residents. July was no exception and saw residents plan and organise a "Cupcake Day" to help raise funds and awareness of the Alzheimer's Society. All in all the Tamar House family raised over £130 for this very important charity and had a very enjoyable day in doing so!
May 2019

Tamar House Takes Delivery of a Defibrillator


We are delighted to report, that on the 16th May, Abbeyfield Tamar House took delivery of it's very own defibrillator and it is now available for use.

The equipment is very intuitive in its use and verbal instructions guide the user through the procedure, in what can be a traumatic few moments. We are very grateful that it will be fully supported and maintained by South Western Ambulance Service Trust.

Our photograph shows Richard Oaten, Assistant Community Responder Officer for South Western Ambulance Service Trust, handing over the defibrillator to Francesca Fletcher, Care Manager of Abbeyfield Tamar House and she is already getting to grips with the equipment and how it is used.


At the moment, there are relatively few defibrillators in and around our area and we hope that accepting to be a 'location point' demonstrates our commitment to actively seek ways to ensure the care of our residents, visitors and staff, is at the heart of what we do.


The first few minutes before the ambulance arrives can be critical and it is worth remembering that for every 60 seconds delay before the heart is restarted correctly, the patients chances of survival decrease by 10%.

If anyone is within 200 metres of Tamar House and find themselves needing to call the emergency service for an ambulance on 999, they may well be directed to our premises, where our staff will be on hand to give them every assistance.
May 2019

Tamar House Takes Delivery of a Defibrillator


We are delighted to report, that on the 16th May, Abbeyfield Tamar House took delivery of it's very own defibrillator and it is now available for use.

The equipment is very intuitive in its use and verbal instructions guide the user through the procedure, in what can be a traumatic few moments. We are very grateful that it will be fully supported and maintained by South Western Ambulance Service Trust.

Our photograph shows Richard Oaten, Assistant Community Responder Officer for South Western Ambulance Service Trust, handing over the defibrillator to Francesca Fletcher, Care Manager of Abbeyfield Tamar House and she is already getting to grips with the equipment and how it is used.


At the moment, there are relatively few defibrillators in and around our area and we hope that accepting to be a 'location point' demonstrates our commitment to actively seek ways to ensure the care of our residents, visitors and staff, is at the heart of what we do.


The first few minutes before the ambulance arrives can be critical and it is worth remembering that for every 60 seconds delay before the heart is restarted correctly, the patients chances of survival decrease by 10%.

If anyone is within 200 metres of Tamar House and find themselves needing to call the emergency service for an ambulance on 999, they may well be directed to our premises, where our staff will be on hand to give them every assistance.

(Left) Care Home Manager Francesca Fletcher with South Western Ambulance Service Trusts' Assistant Community Responder Officer Richard Oaten.
(Left) Care Home Manager Francesca Fletcher with South Western Ambulance Service Trusts' Assistant Community Responder Officer Richard Oaten.
February 2019

The Little Shop of Horrors


As the month of February drew to a close, the residents of Tamar House were given a treat that they wouldn't forget in a hurry! The evening of Thursday 28th saw them wrapping up warm and heading out towards a local school to watch a production of Little Shop of Horrors. With the original production hailing from Broadway, this comedy horror rock musical  follows a hapless florist shop worker who raises a plant that feeds on human blood and flesh! Residents thoroughly enjoyed the show and gladly took part in the audience participation parts of the production. Rapturous applause followed as the curtain closed and all members of the party are now asking how long until the next production at The Soundhouse Theatre at Tor Bridge High!
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Residents enjoying the audience participation at the Little Shop of Horrors Production
Residents enjoying the audience participation at the Little Shop of Horrors
December 2018

A Christmas Concert to Remember!


The residents of Tamar House were delighted to receive an invitation from Notre Dame Secondary School for girls to attend their annual Christmas concert on the 20th December. A number of residents and staff welcomed the opportunity of an evening out and weren't disappointed when they were wowed by a concert of dazzling performances. The concert was certainly a hit with all those who attended and it well and truly got everyone into the Christmas spirit and ready for all the festivities that were to follow!

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Residents look on intently at the Notre Dame School Christmas Concert.
Smiles all round at the end of a festive evening.
September 2018

Raising Money for MacMillan with a Tamar House Coffee Morning


The residents and staff at Tamar House love the opportunity of raising money for worthwhile causes, and what better way of doing this than a coffee and cake morning. Staff and residents were joined by residents family members as the doors were thrown open for this fund raising event. There were smiles all around as the delicious cakes were consumed and money was raised for the wonderful MacMillan Cancer Support charity.

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Some of the amazing cakes prepared for the MacMillan Coffee morning.
Everyone joins in the fun.
All washed down with a cuppa!
September 2018

Clay Art Fun at Tamar House


Central to the lives of our residents at Tamar House is our activities programme. We believe that giving our residents the opportunity to take part in a wide range of activities has a positive effect on their wellbeing. To this end we employ an activities co-ordinator who puts together a schedule of activities on a monthly basis (you can view a sample programme here). Amongst Septembers activities was a Clay Art session which residents thoroughly enjoyed. The session gave residents the opportunity to let their creative sides run free as they painted their own decorative plates.

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The clay art session leader explains to residents what they are going to be doing.
Let the creativity begin!
The residents get right to work.
Lots of interesting designs begin to emerge.
Much fun was had by all!
June 2018

It's another century celebration!!


There has been yet more cause for celebration at Tamar House this month. Another one of our wonderful residents has hit that amazing milestone that warrants a telegram from the Queen! This means we now have two centenarians in residence at Tamar house, true cause for celebration indeed!

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100th Birthday Celebrations at Tamar House
100th Birthday Buffet.
Time to cut the cake!
May 2018

Royal Wedding fever comes to Tamar House!


The residents and staff at Tamar House enjoy nothing more than a cause for a celebration, and what better excuse than the wedding of Prince Harry and Meghan Markle. Residents celebrated in style with bunting flags, a Royal Wedding tea and their very own wedding cake. What a great day it was!

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A Royal celebration at Tamar House!
Celebrating in style...
Smiles all round for this wonderful party.
January 2018

Burns Night Celebrations Come to Tamar House!


Thursday 25th January saw the traditional Burns Night celebrations pay a visit to Tamar House. The haggis was "piped in" in the most appropriate manner in full national costume accompanied by a set of bagpipes. Residents then enjoyed a Burns Night toast before settling down to a dinner of haggis, neeps and tatties.

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Burns Night celebrations at Tamar House.
The bagpipes herald the haggis!
Residents enjoying the pipes and waiting for the Burns Night Feast.
Time to enjoy the Haggis, Neeps & Tatties!
September 2017

'Local Care Home Receives Good Report' 
-  after unannounced inspection by Care Quality Commission.

Abbeyfield Tamar House Care Home in Brest Road, Plymouth  has just received a ‘Good’ rating after an unannounced inspection by the Care Quality Commission (CQC).

The inspection took place over a two day period on the 3rd and 4th August 2017 and was unannounced.
The home was last inspected on the 23rd and 24th July 2015 when the service was also awarded ‘Good’ overall.
Maintaining standards is vitally important and Abbeyfield Tamar is continually striving to maintain the high standards expected of them. 

Areas that were assessed were:
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?

After an extensive look into all these aspects of care provision, which included talking to residents, their families and friends, staff members and management and also observing practices, it was awarded a ‘Good’ in all areas and also ‘Good’ overall.

An Achievement.
This is quite an achievement and one of which all members of staff should be proud.
It is also reassuring for residents and their families who are continually seeking high standards in the care industry.

The Report.
Twenty five people were living at Tamar House when it was inspected. 
It provides residential care to up to 28 older people. 
People may be living with the early stages of dementia, mental health and/or sensory needs. 
All people living at the home at the time of the inspection had a level of limitation to their physical ability. 
Nursing support was given by the community nursing service. 

The home can also provide respite care for people leaving hospital and unable to initially live at home unaided.
Sometimes, it can even provide a short rest period for families and carers who just need a short break and know that their loved ones will be cared for whilst they take that break. 

A registered manager is employed to manage the service and is a person who has registered with the 'Care Quality Commission' to manage the service.
Like registered providers, they are ‘registered persons’ and have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Why the service was rated ‘Good’.
The service was awarded ‘Good’ because people continued to receive safe, effective, caring and responsive care from staff who were knowledgeable and had the skills required to support them.
Staff were competent and trained well.
People also had the support needed to help them have maximum choice and control of their lives in the least restrictive way possible. 
Policies and systems in the service supported good practice. 
People’s wellbeing and healthcare needs were monitored by the staff and people accessed healthcare professionals when required.

Everyone agreed that the staff team were very caring and it was observed that staff were being patient and kind. There was a calm atmosphere in the service and people’s privacy was respected. 
Wherever possible, people or their representatives were involved in decisions about the care and support they received. 

Care that people received was personalised and was responsive to residents individual needs. Each person was able to make choices about their day to day lives and any concerns or complaints were quickly acted upon and investigated.

People were also supported   to take part in a range of activities according to their individual interests. Faith and cultural needs were also respected and met. 

It was judged that the service was well led and the registered manager was found to be very approachable. 
She sought people’s views to make sure people were at the heart of any changes within the home and also had monitoring systems in place which enabled them to identify good practices and areas of improvement. 

All in all, the report confirmed the high standard of care provided by Abbeyfield Tamar House, which is a not for profit charity affiliated to the Abbeyfield Society. 
It is also reassuring to know that the area has such a facility of which we can all be very proud.

Further information  is in the full report which the registered manager will be able to provide.
It can also be found on the CQC website at 
www.cqc.org.uk



Press Release supplied by: Trevor Addis (Trustee Abbeyfield Tamar).
Further information can be obtained from the Care Manager.
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© Abbeyfield Tamar Extra Care Society 2019
Abbeyfield Tamar Extra Care Society is a Company Limited by Guarantee No 12182254. Registered in England and Wales.
Registered Office 11 Brest Road Derriford Plymouth PL6 5XN.
Registered Charity No. 1185635
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